Terms and Conditions
General
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All parents are required to complete a registration form for each child prior to enrolling with Lote Tree Tuition.
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All parents will be provided with a copy of the Terms and Conditions to be agreed prior to registering their child with Lote Tree Tuition.
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Lote Tree Tuition has the right to substitute a teacher at any time due to absence through sickness or other. All substitute teachers will hold a DBS check.
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Lote Tree Tuition reserves the right to enforce pauses during half terms – this may vary in length. Where possible notice will be given.
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Lote Tree Tuition reserves the right to record online sessions.
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All materials provided by Lote Tree Tuition are subject to copyright laws and are the exclusive property of Lote Tree Tuition. Any unauthorized reproduction, distribution, or use of these materials without explicit written consent from Lote Tree Tuition is strictly prohibited and may result in legal action.
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Lote Tree Tuition reserves the right to update the Terms and Conditions.
Student Conduct
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To ensure that all classes are delivered to the highest quality possible pupils must conduct themselves in a disciplined manner whilst taking part in lessons.
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We expect all students to have their cameras on unless an exemption has been approved. This is to enhance the interactive nature of sessions and ensure student engagement.
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Students are expected to respond promptly to tutor questions.
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Students must join the class with their full name shown otherwise they may not be admitted into the session.
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Video filters must not be used in class.
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Bullying of other students will not be tolerated.
Non Attendance
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If a student is unable to attend a class for any reason, a minimum of 48 hours’ notice must be provided via the Student/Parent Portal. Failure to provide this notice will result in the full cost of the session being charged.
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If prior notice of absence is not provided, the full session fee will be applied.
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All LTT Academy Sessions are chargeable regardless of notice provided.
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For 1-to-1 classes, if a student fails to join the session within the first 15 minutes, their attendance will be marked as absent, and the full session fee will apply.
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Lote Tree Tuition reserves the right to terminate the registration of students who regularly miss classes without valid reasons or appropriate notice.
Payment Arrangements
Lote Tree Tuition accepts payments weekly and monthly via Direct Debit.
All payments made via our portal will incur a 1.5% Stripe processing fee.
Monthly Payments
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Billing periods run from the first week of the month to the last week of that month. This is usually a 4-week period, but on occasion this can be 5 weeks.
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Monthly invoices are to be paid on the first day of the month (this will be clearly shown on the invoice).
Weekly Payment
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Invoices are issued the week after the sessions have been delivered – a convenience fee of £1 per session is added for those wishing to pay weekly – this is to cover for the additional admin work needed.
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Payments by Direct Debit/Stripe are accepted only.
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In the event of repeated Failed/Cancelled Payments, Lote Tree Tuition reserves the right to withdraw a child’s place.
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Lote Tree Tuition will never charge interest on a payment.
Annual Payments
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Annual payments are non-refundable after the first 14 days.
Notice Periods
One to One Tuition
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To disenrol a child from One to One Tuition no less than 48 hours written notice must be given.
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Once written notice has been submitted, to re-enrol the student must re-register – enrolment fees may be applicable.
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Lote Tree Tuition is unable to hold a child’s place in the event they leave and wish to return, at a later date.
LTT Academy Subscription Terms & Conditions
1. Monthly Subscriptions
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Monthly LTT Academy subscriptions via Skool.com can be cancelled directly within the app.
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To avoid being charged for the next billing cycle, cancellation must be completed before the renewal date.
2. Annual Subscriptions
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Annual LTT Academy subscriptions via Skool.com can also be cancelled directly within the app.
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To avoid being charged for the next year, cancellation must be completed before the annual renewal date.
3. Refund Policy
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All subscriptions come with a 7-day satisfaction guarantee.
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After the 7-day period, subscriptions become non-refundable. Cancellations can still be made within the app to prevent future charges.
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Annual Subscriptions have an extended grace period of 14 days.
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All refunds will be subject to a 2.9% + 30c transaction fee deduction.
4. Missed Cancellations
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We are unable to provide refunds for instances where a client forgot to cancel via the app before their renewal date.
5. Missed Sessions
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There are no refunds for missed sessions for students enrolled in LTT Academy,
For further information about Skool.com's Terms and Conditions please click here
LTT Money-back Guarantee
At Lote Tree Tuition, we are committed to providing exceptional service and ensuring the utmost satisfaction of our customers. We stand behind the quality of our tuition programmes and the expertise of our tutors. With that in mind, we offer a customer satisfaction guarantee:
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If, for any reason, you are dissatisfied with our service upon enrolling your child in any of our group programmes, we will gladly provide a full refund. Our money back guarantee allows you to request a refund within 7 days of starting our tuition programme. We believe this timeframe provides a reasonable opportunity to assess and experience the benefits of our service.
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Please note that the refund will be limited to any fees paid for the first 7 days of tuition.
We value your trust in Lote Tree Tuition and strive to address any concerns or issues promptly to ensure your satisfaction.
Your satisfaction is our priority, and we are dedicated to continuously improving our offerings to meet your educational needs. We appreciate your feedback and welcome any suggestions or concerns you may have.
Together, we can create an exceptional learning experience for your child.
