Terms and Conditions
General
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All parents are required to complete a registration form for each child prior to enrolling with Lote Tree Tuition.
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All parents will be provided with a copy of the Terms and Conditions to be agreed prior to registering their child with Lote Tree Tuition.
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Lote Tree Tuition has the right to substitute a teacher at any time due to absence through sickness or other. All substitute teachers will hold a DBS check.
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Lote Tree Tuition reserves the right to enforce pauses during half terms – this may vary in length. Where possible notice will be given.
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Lote Tree Tuition reserves the right to record online sessions.
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All materials provided by Lote Tree Tuition are subject to copyright laws and are the exclusive property of Lote Tree Tuition. Any unauthorized reproduction, distribution, or use of these materials without explicit written consent from Lote Tree Tuition is strictly prohibited and may result in legal action.
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Lote Tree Tuition reserves the right to update the Terms and Conditions with due notice.
Student Conduct
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To ensure that all classes are delivered to the highest quality possible pupils must conduct themselves in a disciplined manner whilst taking part in lessons.
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We expect all students to have their cameras on unless an exemption has been approved. This is to enhance the interactive nature of sessions and ensure student engagement.
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Students are expected to respond promptly to tutor questions.
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Students must join the class with their full name shown otherwise they may not be admitted into the session.
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Video filters must not be used in class.
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Bullying of other students will not be tolerated.
Non Attendance​
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If a student is unable to attend a class, for any reason, 48 hours’ notice must be given. This notice must be given using the Student/Parent Portal. Any notice less than 48 hours will incur the cost of that session.
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Lote Tree Tuition reserves the right to terminate registration of students who regularly miss classes.
Payment Arrangements​
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Lote Tree Tuition accepts payments weekly and monthly via Direct Debit.
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All payments made via our portal will incur a 1.5% Stripe processing fee.
Monthly Payments
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Billing periods run from the first week of the month to the last week of that month. This is usually a 4-week period, but on occasion this can be 5 weeks.
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Monthly invoices are to be paid on the first day of the month (this will be clearly shown on the invoice).
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Weekly Payment
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Invoices are issued the week after the sessions have been delivered – a convenience fee of £1 per session is added for those wishing to pay weekly – this is to cover for the additional admin work needed.
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Payments by Direct Debit/Stripe are accepted only.
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In the event of repeated Failed/Cancelled Payments, Lote Tree Tuition reserves the right to withdraw a child’s place.
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Lote Tree Tuition will never charge interest on a payment.
Notice Periods​
Online Classes
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A child’s place will be allocated for the whole of the academic year. 28 days written notice is required before withdrawing a pupil from any Online Classes. Classes cannot be cancelled during the notice period and any non-attendance will be charged.
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Once written notice has been submitted, to re-enrol the student must re-register – enrolment fees may be applicable.
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Lote Tree Tuition is unable to hold a child’s place in the event they leave and wish to return, at a later date.
SIDRAT Money-back Guarantee​
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At Lote Tree Tuition, we are committed to providing exceptional service and ensuring the utmost satisfaction of our customers. We stand behind the quality of our tuition programmes and the expertise of our tutors. With that in mind, we offer a customer satisfaction guarantee:
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If, for any reason, you are dissatisfied with our service upon enrolling your child in the SIDRAT Programme, we will gladly provide a full refund. Our money back guarantee allows you to request a refund within 7 days of starting our tuition programme. We believe this timeframe provides a reasonable opportunity to assess and experience the benefits of our service.
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Please note that the refund will be limited to any fees paid for the first 7 days of tuition.
We value your trust in Lote Tree Tuition and strive to address any concerns or issues promptly to ensure your satisfaction.
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Your satisfaction is our priority, and we are dedicated to continuously improving our offerings to meet your educational needs. We appreciate your feedback and welcome any suggestions or concerns you may have.
Together, we can create an exceptional learning experience for your child.
